Privacy Policy

We are Quetix SIA, acting under the name Quetix (known here as "we", "us", "our" or "Quetix"). You can find our company contact information at the conclusion of this Privacy notice.

To present you with the access to various Events and achieve the sale of Tickets, we are employing Ticketing Channels such as FridayTicket, and connecting you with Event Organizers such as we are or other companies with whom we have separate agreements. Please carefully read this Privacy Notice to understand the ways how Quetix treats your data.

For any inquiries or concerns regarding our privacy practices, please contact Quetix using the information provided at the conclusion of this notice.

1. Privacy Policy Acknowledgement

By accessing and utilizing our Site and/or Widget, you hereby acknowledge and consent to the practices delineated in this privacy notice (the "Privacy Notice"). You may navigate this Site without disclosing personal information; however, to access and utilize our services, the provision of certain personal information is mandatory.

By providing such information, accessing or visiting this Site and/or Widget or purchasing tickets listed on the Site and/or Widget, you explicitly agree to be bound by the following Policies and Terms, in addition to all applicable laws, ordinances, and regulations. You affirm that you possess the legal right to enter into this binding agreement.

This Privacy Notice outlines the privacy practices concerning the collection of personal information through this Site and/or Widget. Your access to this Site and/or Widget, along with all communications between you and Quetix, is governed by the Privacy Notice contained herein.

2. Applicable Law

Quetix prioritizes the protection of your privacy and adheres to the General Data Protection Regulation (GDPR) - Regulation (EU) 2016/679, along with other legislation and regulations concerning the safeguarding of personal data.

These laws provide a robust framework for the protection of personal data, ensuring that your information is handled in accordance with strict legal standards. By using or visiting this Site and/or Widget or purchasing tickets listed on the Site and/or Widget, you expressly agree to be bound by the aforementioned laws and regulations as may be updated or amended, in addition to the policies and terms set forth by Quetix.

3. Personal Information We Collect

Quetix collects personal information that you voluntarily provide when creating (and later updating) your user account, accessing and using our services, interacting with us, or corresponding with us. This personal information may include, but is not limited to:

• Contact Information: Your name, home and billing address, email address, and telephone number.
• Account Information: Usernames combined with passwords, secret questions and answers.
• Financial Information: Credit card or bank account numbers.
• Personal Preferences and Interactions: Random note text, email correspondence with our customer service, favorite teams, shows, or artists, purchase or viewing history.
• Additional Identification Information: Any additional personal information that may be required to authenticate or identify you or the information you provide to us.

We do not intend to process sensitive data, however we may from time to time gather an information that helps us better accommodate your special needs and ensure accessibility and/or special seating arrangements (if needed) on event premises.

When you access or use the Site and/or Widget, we automatically collect information about your visit, which includes:

• Log Information: Details about your use of the Site and/or Widget, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before coming to our Site and/or Widget.
• Device Information: Information about the computer or mobile device used to access our Site and/or Widget, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Location Information: With your permission, we may collect information about the location of your device when you access or use the Site and/or Widget, or when you otherwise consent to the collection of such information.

Our Services are not intended for individuals below the age of majority without parental or guardian involvement. If you are under the age of 18, you are prohibited from registering a profile on our Site and/or Widget. Any tickets for persons under the age of 18 must be purchased by or under the supervision of a parent or guardian. Quetix does not intentionally collect or distribute information from or about children under the age of 16.

4. Information We Receive from Third Parties

Quetix may receive data about you from other sources, such as data providers, and may combine this information with the data that we collect from you directly or through your use of our Site and/or Widget. This practice allows us to enhance the accuracy and completeness of the information we hold about you and to better meet your needs and preferences.

5. Information We Collect Via Cookies and Other Tracking Technologies

Quetix utilizes various technologies, including web beacons and cookies, to collect information about your activity on the Site and/or Widget with the aim of enhancing your experience. This may encompass details regarding the pages you visit, the content you view, as well as information about your device and browser. We may also employ third-party analytics tools, such as Google Analytics and Amazon Web Services, to gather such information.

6. Cookies

Cookies are data files that are stored on your computer or portable device upon visiting specific web pages. These files function as mechanisms enabling the Site and/or Widget to recall actions previously executed by your browser, such as pressing particular buttons or logging in during an earlier visit.

7. Types of Cookies

1. Essential Cookies (Strictly Necessary Cookies): These cookies are vital for the operation of our Site and/or Widget. They enable you to access secure areas of our Site and/or Widget and use the shopping cart feature when making purchases.
2. Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and to observe how visitors navigate our Site and/or Widget. This information assists us in improving the Site and/or Widget, ensuring users can easily find what they are searching for.
3. Functionality Cookies: These cookies enhance the functionality of the Site and/or Widget and facilitate ease of use. For example, they remember that you have previously visited the Site and/or Widget and requested to remain logged in.
4. Targeting Cookies: These cookies record your visit to our Site and/or Widget and your browsing habits, such as the pages you have visited and the links you have followed. They are employed to display advertisements that are more relevant to your interests and can also be used to limit the frequency of ads.

8. Third-Party Cookies

Our Site and/or Widget may also include third-party cookies. The collection, use, and choices related to these third-party cookies can be found on the respective third-party websites.

9. Managing Cookies

You may manage cookies by configuring the settings in your internet browser to refuse the placement of all or certain cookies. For detailed instructions on how to adjust your cookie settings, please consult the guidance or online help resources provided by your respective browser.

Please be advised that declining cookies may result in the inability to utilize certain additional features of our Site and/or Widget and may restrict access to specific areas of the Site.

10. For What Purposes Do We Process Your Personal Data

Quetix processes your personal data based on the following legal grounds:

1. Consent: We process personal data to send newsletters, direct email marketing, push notifications, and marketing through other channels based on your explicit consent. You have the right to withdraw your consent at any time.
2. Contract Performance: We process your general information, payment details, social information, and electronic identifiers to fulfill our contractual obligations and provide you with our services effectively.
3. Legal Obligations: We are required to retain certain general and payment data for compliance with tax regulations.
4. Legitimate Interests: We process general information, social information, and electronic identifiers to monitor and prevent unauthorized use of our services and to detect potential misuse of accounts.

11. How We Use the Information We Collect

The personal information we collect is utilized primarily for the following purposes:

1. Provision of Products and Services
2. Service Administration and Enhancement
3. Personalization
4. Contractual Obligations
5. Legitimate Interests
6. Legal Compliance
7. Protection and Enforcement of Rights
8. Facilitate Transactions
9. Communication
10. Trend Monitoring and Analysis
11. Fraud Detection and Prevention

12. Use of Personal Data for Marketing Purposes

Quetix may utilize your personal data for marketing purposes, including:

• Marketing Communications: We may send you marketing emails regarding tickets for events that match your interests as indicated on our Site.
• Personalized Advertising: We may use your personal information to deliver personalized advertisements.
• User Feedback: We may use the content of any user feedback you provide on our Site and/or Widget for marketing purposes.

The use of your personal information for marketing purposes is entirely optional and contingent upon your consent. You may withdraw your consent or object to this processing at any time by sending an email to [email protected].

13. Use of Third Parties

Quetix engages the services of various third-party processors to handle data, including personal data, on our behalf. These processors are entrusted with the processing of personal data to fulfill specific functions as required by our operations.

Specifically, we utilize processors for the following functions:

• Data Hosting
• Support Services
• Analytics
• Bulk Communication (e.g., Amazon Web Services for email distribution)
• Transportation Companies
• Payment Processing Companies

14. Joint Controllers

Quetix operates as a joint controller with other entities, including ticket providers, to deliver our services. In our role as joint controllers, we collaborate with these ticket providers to delineate our respective responsibilities, roles, and relationships through mutual agreements.

15. External Controllers

Quetix may disclose your personal data to external controllers in the following circumstances:

• Payments: Payments are processed through a third-party payment service provider.
• Tax Authorities: We are legally obligated to include certain personal data in our financial records, which may be disclosed to national tax authorities as required.
• Event Organizers: In cases where event organizers need to cancel or modify events, they may request information about tickets sold through our site.

Quetix does not sell, exchange, or rent personal data to third parties. We may share aggregated, anonymized data with business partners and trusted affiliates.

16. Data Transfers and Security

Transfers Outside the EEA: Personal data may be transferred to parties outside the European Economic Area (EEA) if our processors or joint controllers are located in such regions. We ensure that such transfers comply with privacy legislation.

Restricted Access: Access to your personal and account information is limited to those who require it for the purposes outlined in this Privacy Notice.

17. Data Protection Rights

We are committed to ensuring that you are fully informed of your data protection rights. As a user, you are entitled to the following rights:

1. The Right to Access
2. The Right to Rectification
3. The Right to Erasure
4. The Right to Restrict Processing
5. The Right to Object to Processing
6. The Right to Data Portability

If you wish to exercise any of these rights, please contact us at: [email protected]. We are obligated to respond to your request within one month.

18. Protection of Your Personal Information

We employ reasonable measures to ensure that your personal data is protected from unauthorized disclosure. Our security measures include:

• Security Technology: We regularly update and test our security technology. We employ secure server software (SSL) to encrypt data transmitted to our site.
• Access Control: We restrict access to personal information to employees who require it to provide services.
• Employee Training: We provide training to our employees on the importance of privacy.
• Firewall and Security Policies: Our systems are fortified with robust firewall infrastructure and governed by stringent security policies.

19. Personal Data Storage Duration

We adhere to the following retention policy concerning personal data:

• Accounting and Tax Purposes: Personal data related to purchases is retained for a minimum of 10 years.
• Fraud Prevention: Personal data processed for fraud prevention purposes is retained for at least 5 years following your last login.
• Account Data: Personal data associated with your account is retained for 12 months after your last login.

20. Changes to Privacy Notice

We reserve the right to amend this Privacy Notice periodically. Any modifications will be reflected in updates posted to this Privacy Notice. Continued use of the Site and/or Widget following any changes signifies your acceptance of the revised terms.

21. Contact Us

Last Updated: 15.05.2025